OUR SERVICE OPERATION
We make the whole organization without troubling our customers with searching for a
The customer is notified by SMS about the service directed and the date scheduled.
Our customers only need to fill in a “Fault Report Form” or “Commissioning Request
Form” depending on their requirement.
The information about the service organization is notified to our customers by SMS. The
response time to faults is 24 business day hours, and the commissioning is done within 3
Our Call Center unit in our headquarters immediately directs our trained and certified
technicians all around Turkey for commissioning or fault response operations.
After completion of the service operations, our customer service representatives call and
receive confirmation from our customers.
If the operation is not completed, the organization process is restarted.
We conduct regular customer surveys every month.